Refund & Return Policy

Contact: support@pillowdaddy-us.com
Important: Our company address is not a return address. Please contact us first to receive return instructions and the correct return address.

1.) Returns

We accept returns of eligible items within 30 days of delivery.

To be eligible for a return:

  • The item must be unused, in the same condition you received it, and complete.

  • The item should be returned in its original packaging (or equivalent protective packaging if the original packaging is not available).

Return authorization required: Returns must be requested and approved by our support team before you send anything back. Unauthorized returns may be refused.

2.) How to start a return

Email support@pillowdaddy-us.com with:

  • your order number,

  • the item(s) you want to return,

  • and (if applicable) photos of the item/packaging.

We will provide return instructions if your return is approved.

3.) Return shipping costs

Return shipping costs are the customer’s responsibility. We do not provide prepaid return labels unless we agree otherwise in writing.

Please do not send packages “postage due” (cash on delivery). Such shipments may be refused.

4.) Refunds

If your return is approved, we will issue a refund to your original payment method after:

  • we receive and inspect the returned item(s), or

  • you provide proof of return shipment (e.g., carrier receipt / tracking), whichever occurs first.

Refund processing times can vary by payment provider, but we aim to process approved refunds promptly after inspection.

Original shipping costs: We generally do not refund original shipping charges, unless required by law or unless the return is due to our error (see Section 6).

5.) Deductions / partial refunds

If returned items are damaged, incomplete, heavily worn, or returned without original packaging, we may issue a partial refund to reflect any loss in value. In such cases, we may deduct up to 15% of the item value, where permitted by law and where the value loss is due to handling beyond what is necessary to inspect the item.

6.) Damaged, defective, or incorrect items

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at support@pillowdaddy-us.com and include:

  • your order number, and

  • clear photos of the item and packaging.

If we confirm the issue, we will work with you on an appropriate remedy, which may include a replacement, refund, or other solution depending on the situation.

7.) Exchanges

We do not offer direct exchanges. If you would like a different item, please request a return (if eligible) and place a new order.

8.) Cancellations

Orders may begin processing soon after purchase. If you need to cancel, contact us immediately at support@pillowdaddy-us.com. Cancellation is not guaranteed once processing or shipment has started.

9.) Shipping origin (Disclosure)

Our products may ship from overseas warehouses, including China. Delivery times are estimates and may vary due to carrier operations and customs processing.